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Returns & Exchanges

FREE Online Returns

offlimits.co.in is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. You may return any OL products in their original, unused condition for a full refund of the merchandise value. We will gladly accept your return within 60 days of your order date.

In order to make your return simple and inexpensive, it’s on the house and we’re picking up the tab! To initiate your FREE return please click MY ACCOUNT for registered users, otherwise click HERE. Having trouble, no worries, call customer service at 0129 - 4015871.

For your convenience, you will be able to print a pre-paid shipping label for returns from the continental India.
Please be sure to note the return tracking number.
Returns to Store

You also have the option to return your merchandise to a OL store. Purchases made by credit card will be credited back to that original card. If the payment method was a Offlimits gift card or PayPal, then a Offlimits gift card will be issued. Please bring your packing slip to verify the credit amount to be issued. Neither Offlimits.com nor stores accept returns on customized products, unless defective.
Return Exceptions

To initiate your FREE return, click HERE.
Offlimits does not accept returns on gift cards, undergarments or customized and personalized products. Custom product orders are nonrefundable, except in cases of manufacturing or material defects, in which case you may contact customer service via phone or email for assistance.
INITIATE RETURN
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Returns generally take 2-4 weeks to process. Credit refunds will be issued to the original payment method. Please see Gift Card FAQs for returns of purchases involving Offlimits Gift Cards.

Customers from the U.S. territories, such as Puerto Rico or from APO/AFO, should use a carrier of their choice and send to:

Offlimits Returns Department
Corporate Office: Plot No. 18, GF, Sec – 27C, Near NHPC Chowk, Faridabad, Haryana – 121 003
Tel: 0129 - 4015871

We recommend using an insured and traceable delivery method. OL is not responsible for any returns lost in transit or any additional charges.
Exchanges

Please note that we do not perform exchanges at this time. For assistance in placing a new order for a different size or color please contact our customer service at 0129 - 4015871; 8am ET - 10pm EST, 7 days a week. We are happy to offer FREE GROUND SHIPPING on your replacement order.